GPTHelp AI

Frequently Asked Questions

What types of content are suitable for training the chatbot?

You can utilize any form of content to train the chatbot. The more content you provide, the better the chatbot will be equipped to respond to inquiries.

How can I train the chatbot?

Training the chatbot involves adding a website link, a sitemap link, a Zendesk Help Center Link, or a Gitbook link. By entering a URL, the chatbot can be trained on all the content present on that page. Additionally, you can upload CSV/TXT/PDF/DOCX/PPTX/MD files to facilitate the chatbot''s training.

How do I integrate the chatbot into my website?

Each chatbot receives a unique URL, allowing you to embed it on your site using the provided embed code. Alternatively, you can directly link to the chatbot from your website.

Can I access GPThelp on WhatsApp? Is there WhatsApp Integration?

No, there is currently no integration with WhatsApp. However, if you desire this feature, please contact us at contact@gpthelp.ai, and we can discuss a custom plan and develop the integration based on your needs.

Can I use GPThelp on Facebook Messenger? Is there Facebook Messenger Integration?

No, there is no integration with Facebook Messenger at the moment. If you wish to explore this option, contact us at contact@gpthelp.ai to discuss a custom plan and potential integration.

Can I use GPThelp on Slack? Is there Slack Integration?

No, there is no integration with Slack currently. If you''re interested in this feature, contact us at contact@gpthelp.ai to discuss a custom plan and potential integration.

Does the chatbot automatically retrain when website content changes?

Currently, for retraining, you need to go to the dashboard and click on the "Retrain" button. Automation of this process is in progress and will be implemented soon.

How does it integrate with other chat providers like Crisp, Intercom, etc.?

Currently, GPThelp does not directly integrate with other chat providers, but this is a planned feature under development. For now, you can embed the GPThelp bot alongside your existing chat system.

Does it integrate with ticketing platforms like Zendesk, Intercom, Freshdesk, Hubspot, etc.?

Yes, integration with ticketing platforms is available for Enterprise customers. If you''re interested, contact us at contact@gpthelp.ai to discuss a custom plan.

Can I view user chats/interactions with my chatbots?

Yes, you have complete access to all the chats/interactions. The chat history, including all interactions with your chatbot, is visible on the dashboard. In the future, automatic insights based on chatbot history, such as frequently asked questions and unanswered questions, will be generated.

Can I customize the chatbot?

Certainly, you can customize the chatbot''s color, icon, name, suggestions, and various other elements. Every aspect visible in the chatbot interface is customizable.

Do you store chatbot messages?

Yes, we store all questions asked by visitors and the corresponding answers provided by the chatbot. This chat history is accessible to the chatbot owner in the dashboard. No additional visitor information is stored, only the questions and answers exchanged with the chatbot.