updated at: April 2025
Lyro, the AI agent for customer service by Tidio
Lyro by Tidio is an AI-powered chatbot designed to streamline customer support for businesses. It uses natural language processing to understand and respond to customer inquiries in real time, reducing the need for human intervention. Lyro can be integrated with your website and supports multiple languages, making it a versatile tool capable of resolving up to 64% of your tickets.
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Additional Information
Meet Lyro, the AI Customer Service Agent
Lyro is an AI-powered chatbot developed by Tidio that automates customer support by providing fast, accurate, and human-like responses. Built to enhance customer engagement and reduce response time, Lyro integrates seamlessly into your website and learns from your knowledge base to answer questions in real time.
Frequently Asked Questions
What is Lyro and how does it work?
Lyro is a conversational AI chatbot that uses machine learning and natural language processing to understand and respond to customer queries. Once connected to your knowledge base or FAQ, it can instantly begin handling support conversations on your website—without requiring pre-written scripts. Based on Anthropic's Claude, it's capable of responding with truthful, useful answers in your brand's tone of voice. Without hallucinating.
Do I need technical skills to use Lyro?
No technical skills are needed. Lyro is designed for ease of use—simply connect it to your help center or enter your FAQs, and it will start answering questions. Its no-code setup makes it accessible to small business owners and non-technical teams.
Features
- AI-Powered Conversations
Lyro understands natural language and responds with conversational clarity, reducing the need for human agents. - 24/7 Automated Support
Lyro is always online, offering round-the-clock support to your visitors—even when your team is offline. - Easy Handover to Human Agents Let Lyro know when to hand over communication to a human operator. Rest assured you'll be able to take over when a potential customer inquires about cancellations, is angry or insists on contacting a person.
Use Cases
- E-Commerce Customer Support
Lyro can instantly answer product, shipping, and return policy questions, improving conversion rates and customer satisfaction. Turn on Lyro's AI recommendation engine, and increase your AOV automatically. - Lead Qualification
Capture and qualify leads directly through chat before routing them to sales teams, ensuring faster and more efficient follow-ups.
Lyro, the AI agent for customer service's Pricing Plans
Lyro, the AI agent for customer service may change prices at any time. Here's our latest information:
Plans
Premium
For more complex businesses
$2999
month
Plus
For businesses requiring better limits, additional integrations, advanced features, and premium support.
$749
month
Growth
Ideal for teams of all sizes prioritizing customer service as their competitive advantage.
$59
month
Starter
Ideal for small businesses focused on enhancing customer satisfaction via live chat support.
$29
month
Free
For solo entrepreneurs
$0
month
