updated at: July 2025
Tidio Copilot is an AI assistant that helps support agents respond faster with smart, on-brand reply suggestions.
Tidio Copilot is an AI-powered assistant designed to make customer support faster, smarter, and more efficient. It works by generating real-time, context-aware reply suggestions based on your company’s knowledge base, help center content, and past customer conversations. Instead of spending time searching for answers or typing repetitive responses, agents get instant, accurate replies.
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Additional Information
###Is Tidio Copilot free? Yes! The Chrome extension is completely free to use
###Does Copilot work across all communication channels? Yes. Copilot seamlessly works with all your customer communication channels, including live chat, email, and social media platforms.
###Which helpdesk platforms are supported? Tidio Copilot currently supports Zendesk, Intercom, Gorgias, and Gmail.
###Will this replace our customer service team? Not at all. Copilot is designed to augment your team, not replace it. It handles routine inquiries, allowing your agents to focus on complex issues that require a human touch.
###Is my data secure? Absolutely. Tidio Copilot operates with enterprise-grade security. We're GDPR and CCPA compliant and take data security extremely seriously.
Tidio Copilot's Pricing Plans
Tidio Copilot may change prices at any time. Here's our latest information:
