My AskAI review: a $0.10-per-ticket support agent for your helpdesk

If you already run a helpdesk — Zendesk, Intercom, Freshdesk, Gorgias or HubSpot — and you want an AI agent to clear the repetitive tickets without ripping out your stack, My AskAI is built for that narrow job. It doesn't replace your helpdesk. It plugs into it, reads your existing knowledge, and drafts or sends replies at a flat $0.10 per ticket. That price, and the "60% resolution or your money back" line on the pricing page, are most of the pitch.

What it does

My AskAI is an AI customer service agent that lives inside your current support tools rather than asking you to migrate to a new one. Connect Zendesk, Intercom, Freshdesk, Gorgias or HubSpot, point it at your help centre, docs and past tickets, and it starts answering common questions across live chat, email, WhatsApp, Instagram and Facebook DMs, and web forms. The company says its agents run at a 72%+ rolling resolution rate and have handled over a million tickets across 200-plus ecommerce and SaaS businesses. Those are vendor figures, but ones it is willing to put a money-back guarantee behind.

Grounding is the part worth calling out. Replies come only from sources you connect, and the agent is built not to answer when it doesn't know, which is a direct response to the hallucination problem that makes support teams nervous about AI in the first place. When a question falls outside its knowledge, it hands off to a human with context, following escalation rules you set. There is also a copilot mode where the AI drafts replies as internal notes for a person to review and send — a sensible way to trial it before letting it reply to customers on its own.

The pricing model is the actual argument

Most helpdesk AI, including Intercom's Fin, Zendesk's Advanced AI and Gorgias Automate, charges per resolution, often around $0.99 each. My AskAI charges per ticket instead, at $0.10, and it leans on that difference hard. The logic holds up: with per-resolution billing your bill climbs as the AI gets better, because a higher resolution rate means more billed resolutions. Pay per ticket and improving the agent doesn't cost you more.

Published plans run Pro at $199/mo, Scale at $499/mo, and Enterprise from $999/mo, with a 33% discount if you pay annually and a 30-day free trial on top. Two honest caveats go with this. First, the "one-fifth the price of Fin" comparisons come from My AskAI's own marketing and blog, so treat the head-to-head math as a starting point and run your own ticket volumes through it. Second, the pricing has clearly shifted over time; older directory listings still show a free tier and cheap per-question plans that no longer match the current per-ticket model, so check the live pricing page rather than a third-party summary.

Setup and the features that matter

The homepage promises setup in under an hour with no developers, and the product is built to make that plausible: native helpdesk integrations, a Chrome extension copilot, and an in-dashboard assistant called Echo that lets you edit the agent's knowledge and build automations by chatting with it instead of digging through settings. Beyond the basics, it reads images customers send — a screenshot of an error, a photo of a damaged item — analyses conversations into trending topics so you can see what people keep asking, supports live translation across 95 languages, and can run separate agents per brand from one account. It is SOC 2 Type II and GDPR compliant, which matters once procurement gets involved.

None of these features is unique on its own; most serious support-AI vendors now claim similar capabilities. What My AskAI is selling is the combination at this price, aimed squarely at teams that don't want a six-week implementation.

What users say

Independent review sites are warmer toward it than Hacker News is. My AskAI holds 4.5 out of 5 on both G2 and Capterra, the latter across 82 reviews, with reviewers repeatedly praising the quick setup, the integrations, and the cost against alternatives. One G2 reviewer reported deflecting roughly 40% of queries after wiring it into Intercom. The reviewer base skews heavily to small businesses, around 90% on Capterra, which fits the positioning but means there is less independent proof at large-enterprise scale despite the enterprise tier existing.

The community footprint is thinner. The founders, Alex Rainey and Mike Heap, have been shipping this since 2023, but the Hacker News threads about it never gained traction and Reddit discussion is sparse. That is not damning; plenty of useful B2B tools live quietly inside their niche. It does mean you are leaning on review-site ratings more than on a loud, vocal user community.

Where it fits, and what to check first

My AskAI is a strong fit if you already run one of its supported helpdesks, handle enough repetitive tickets that $0.10 each pencils out, and want something live this week rather than next quarter. It is a weaker fit if you don't have a helpdesk yet — this is a layer on top of one, not a replacement — if your support is highly bespoke and hard to ground in written docs, or if you specifically need the reassurance of large, public enterprise deployments.

Before committing, use the 30-day trial to measure your real resolution rate on your own tickets, since the 60% money-back guarantee only helps you if you are actually tracking the number, and confirm current per-ticket costs against your monthly volume. Overall: 4 out of 5, a focused and honestly-priced option for small and mid-sized teams that want AI answering tickets inside the helpdesk they already pay for.

Sources consulted

• My AskAI homepage — $0.10/ticket positioning, 75% automation claim, 30-day trial, helpdesk integrations, named customers
• My AskAI pricing — current Pro/Scale/Enterprise plans, annual discount, 60% resolution guarantee
• My AskAI llms.txt — feature set, channels, resolution and scale claims, compliance, founders
• My AskAI reviews on G2 — 4.5/5 rating, a user-reported deflection figure
• My AskAI on Capterra — 4.5/5 across 82 reviews, small-business reviewer skew
• My AskAI vs Intercom Fin comparison — per-ticket versus per-resolution pricing framing
• Hacker News search (Algolia) — longevity signal from 2023, limited community traction